Computers are essential tools, necessary for the completion of numerous tasks. Proper maintenance of computers and laptops is crucial to a company’s success.
Data Resolution’s managed services include monitoring and support for all desktop and laptop computers used throughout an organization. Monitoring allows our team to locate patches and updates that require installation. It also allows us to catch issues before they escalate.
The installation of patches and updates should take place they moment they become available. However, organizations must be careful not to install all available updates. Some can cause system problems, poor performance, fatal errors, and even Windows corruption issues.
As part of our service, Data Resolution fully tests all updates prior to their installation. This helps ensure that updates do not affect system performance. Our team installs all updates and patches on a schedule that will not affect your organization’s productivity. Our patch management services include automatic patching, patch roll-back, Exchange and Office 365 patch support, heightened security for vulnerable programs, deep scans, and customizable policies and scheduling. We use SolarWinds Patch Management to keep systems maintained.
We use SolarWinds Patch Management to download and install patches using targeted rules. By using multiple approval methods, our team can download, distribute, and install patches either automatically or on an individual basis.
Help Desk Support
Data Resolution provides Help Desk support to organizations that utilize our managed services. People within an organization have the opportunity to call our Help Desk for support with their desktop or laptop computer. This includes support with performance, Microsoft Office Suite products, and third-party application errors.
Our managed services include support for all of your computer related issues. Our team can help if your company’s computers are running slow, not working properly, or you’re concerned about security. All of this and more is covered under our managed services plan.
We understand how important it is that support calls are answered in a timely manner. Our phone call overflow system catches all overflow from our Help Desk. This ensures that users receive the support they need, when they need it.