Data Resolution provides full support for all of the services we offer. This allows your organization to realize the benefits of our services, without placing additional burden on staff. Our team has over twenty years of experience providing support to organizations across a wide range of industries. This puts us in the best possible position to provide your organization with the care and attention you need.
Our Help Desk support improves operational efficiencies by reducing the amount of time users spend trying to solve issues. In addition to quick resolution of a number of problems, having access to experienced Support Staff has been shown to increase worker satisfaction and retention rates.
Data Resolution’s Help Desk is staffed by U.S. based experienced professionals. Users can contact our Support Staff through either phone or email.
The Support You Need, When You Need It
Data Resolution offers two tiers of support. This allows us to provide adequate support to all users. Our Tier 1 Support Staff answer general inquiries and support questions during normal business hours. Our Tier 1 Staff records all inquiries and attempts to solve the issue.
Inquiries beyond the scope of what our Tier 1 Support Staff can handle, move to Tier 2. Our Tier 2 Support Staff answers requests for support via phone or email.
Data Resolution uses a ticketing system to prioritize and manage requests for support. Ticketing allows our team to provide your organization with a more personalized experience. We provide each user with the attention and support they need.
Users can email our Help Desk with requests 24/7/365. Our ticketing system ensures that the each request reaches the right team member as quickly as possible.
When we receive an email or phone call, our team creates a support request in our ticketing system. Each request is assigned a priority level. This allows us to address the most critical issues first.
When you work with Data Resolution, your organization has the opportunity to indicate the priority level of your case. The complexity, urgency, and impact of the case determines how our team handles each request.